3CX SIP Configuration

Modified on Thu, 24 Nov 2022 at 03:36 PM

It is advisable to always run the latest version of 3CX to ensure ongoing compatibility, and the best performance and call quality.

Minimum 3CX Version: 3CX v15.5 SP2

Adding the Trunk

Select Country: AU
Select Aatrox Communications
Main trunk number: This will have been provided to you by us. You must enter the number in the E164 number format (e.g. 61285203570)
Press OK

Under the “General” tab in the “Trunk Details” enter the registrar and in the “Authentication” section your Authentication ID and Password (these will be supplied.

Please note to confirm the host same is the same as what's provided by our provisioning team.

Once you have filled in these fields press OK. At this point, if you refresh the page you should see your Aatrox Communications Trunk appear as Registered.

Adding Additional DIDs

To associate all other DIDs/Numbers you have in your Aatrox Communications account with 3CX, go to the Management Console → SIP Trunks, double-click on your Aatrox Communications Trunk and go to the “DIDs” tab.

Here you should already see 1 entry; that is the Main Trunk number you have set. Add all other DIDs/Numbers you have to the list in a national number format (e.g. 61285203570) and press OK.

Creating Inbound Rules

Now that you have associated all your DIDs/Numbers with your SIP Trunk in 3CX, you can create Inbound Rules to set where calls will be routed when those numbers are called. Instructions on how to create Inbound Rules can be found here.

Number Formats:

General:

When configuring our SIP Trunks in 3CX, all numbers should be entered in a national number format (e.g. 0285203570), otherwise, call routing will fail.

Outbound Caller ID:

Our Trunks does not support Clip No Screening which means you can only present numbers as Outbound Caller ID that are assigned to your trunk. These numbers must be presented in a national format (e.g. 61285203570).

Outbound Rules:

When configuring your Outbound Rules make sure that all numbers are dialled either in the National (e.g. 61285203570) or International (e.g. 001161285203570) format.