General

Once you followed the steps to log into your 3CX Webclient you are ready to install the 3CX PWA (Progressive Web App).

The PWA App is available for download from Google Chrome and Microsoft Edge browsers, and will act as a standalone client on your Windows Desktop.

Installing the PWA App

Step 1 - Log-in and allow permissions

Once you are inside the Webclient, please allow permissions on your computer:

• In the top left ocrner of the app, click the blue and white bell icon
• Click 'OK' to allow notifications.

Step 2 - Download PWA App to your Windows desktop

Now, you can download the PWA client directly to your Desktop. This means the App can be easily accesible from your Windows task-bar and/ or open on Start-up of your computer, ensuring 3CX is easily accessible for staff to access on a daily basis.

• Head to the bottom left on the Side Panel and choose 'Apps'.
• Click on 'Web App (PWA)' to download.

• After you click on the 'PWA App' a Pop-Up opens. Please click 'Install now':

• Once installed, you’ll see the 3CX app on your Desktop. 

Step 3 - Ensure easy access to 3CX PWA App

• Once installed, you’ll see the 3CX app on your desktop. 
• We recommend pinning it to your taskbar for quick access to open the 3CX app. 

Step 4 - Log-out of the Webbrowser 

After completing installation to the desktop app, please log out of the Webclient, by going Top right:

Then choose 'Logout':

This won't affect the Status of the Desktop App, but will ensure you're not logged into the Webclient and have the Ringtone of 2 Applications in your Headset.

Integrate your Headset

In order to use the full functionality to use the App, it is recommended to integrate your Headset.

The 3CX Apps support the following Headsets:

• Yealink
• Jabra
• Plantronics
• Every Headset that Supports WebHID

To integrate your Headset ensure it is plugged in to your computer and set as System Default Audio device.

On your computer click on the Windows Icon (Windows 10, bottom left):

click on the Cogwheel:

Inside the Windows Dettings choose 'Devices':

On the Devices Window choose 'Sound settings' on the right side:

On the Sound Settings page ensure your Headset is the chosen Output and Input device:

Once this is confirmed, close the Settings by clicking the X top right and head back to the Desktop App.

In the Desktop App click on the 3 Dots in the left pane and choose 'Settings':

Inside the Settings, choose Audio/Video from the Drop-Down list top right:

Inside there you should now see under:

Ringer: Default - Your Headset

Speaker: Default - Your Headset 

Microphone: Default - Your Headset 

Now we can integrate the Headset. Further down under Headset integration choose the Headset brand you use.

If the brand is not listed, choose 'Universal Headset Driver'.

(If you are going to use a Headset that is not from Jabra, Yealink or Plantronics, please ensure that it supports WebHID, in order to avoid audio issues)

In our example we will use a Jabra Headset. The first moment after the Headset is chosen a red field appears under the dropdown list, stating no Headset available.

This will change very soon to Green, lining out your Headset:

The Headset is now integrated and you are ready to use the App.