How to setup Holidays/Office Closed on 3cx

Modified on Thu, 14 Nov at 10:11 AM

To set up holidays/Office Closed in 3CX, follow these steps:

Go to Admin Settings in the admin console.
Click Office Hours
Choose your Department : Default if only one is set up
Choose Office Holidays, click Add.
Name your rule, select a range of dates, and set a prompt.
Do not upload the recording or file
Click Save

1. Go to Admin Settings in the admin console.

2. Click on Call Handling.

3. Look for the Extension that has the DID number assigned to it. This is the extension you need to edit.

3.1 Ensure the department matches the department office hours when you added the office holidays (see NB picture).

3.2 Click on the DID number to edit.

4. Look for the Holiday Route.

4.1 Click on Play Announcement.

4.2 Upload the recording file. Make sure you have converted the file using G711.org - Telephony File Converter (Use default settings for G711 Converter).

4.3 You can also use the recording option by clicking on the microphone icon.

5. You will now see your recording saved.

6. If your recording does not state “leave a voice message after the tone” and just announces your office is closed or it’s a public holiday:

6.1 Choose End Call at Holiday Route.

6.2 If you have other custom requirements, please advise so we can send the relevant guide.