Creating an 3CX Extension for Public Holiday/Office Closed Voicemail

Modified on Thu, 14 Nov at 10:18 AM

1. Select your Admin Setting Icon at bottom Left of yours 3CX Web client

2. Click on Users Tab Menu

3. Click Add User

4. At the General Tab Enter First Name and Last Name

5. Enter Unique Email Address that was not used on other 3CX extensions

6. Click Save

7. Edit the extension you created (EX: 106)

8. Click Voicemail Tab

9. Upload the recording select icon

10. Choose The Email Option Send Voicemail as attachment and delete from Inbox

11. Click Save

Using the Public Holiday Extension for Office Holidays :

To set up holidays/Office Closed in 3CX, follow these steps:

Go to Admin Settings in the admin console.
Click Office Hours
Choose your Department : Default if only one is set up
Choose Office Holidays, click Add.
Name your rule, select a range of dates, and set a prompt.
Do not upload the recording or file
Click Save

1. Go to Admin Settings in the admin console.

2. Click on Call Handling.

3. Look for the Extension that has the DID number assigned to it. This is the extension you need to edit.

3.1 Ensure the department matches the department office hours when you added the office holidays (see NB picture).

3.2 Click on the DID number to edit.

4. Look for the Holiday Route.

4.1 Click on Play Announcement.

4.2 Upload the recording file. Make sure you have converted the file using G711.org - Telephony File Converter (Use default settings for G711 Converter).

4.3 You can also use the recording option by clicking on the microphone icon.

5. You will now see your recording saved.

6. If your recording does state “leave a voice message after the tone”

6.1 Choose Voicemail Box at Holiday Route

6.2 Choose extension 106 Public Holiday VM.

7. Click Save