Porting Cat C Numbers

There are 3 different versions of number porting:

- Cat-A port

- Cat-C port

- Special numbers

Cat-A Port:

A Cat-A port is generally a simple port of a PSTN service that is moving to VoIP or a single VoIP number that needs to be ported from one Carrier to another carrier.  Generally the following:

• PSTN fixed phone lines (a basic/standard phone that usually can be found in residential phone services)
• NBN Phone services, where the service is delivered from the Phone ports of the Router

As soon as any service is attached to that number it is classified as Cat-C port.

Services attached can be amongst others:

• Line Hunt
• ADSL
• Fax Services
• Number blocks/ranges e.g. xxxxxxxx00 - xxxxxxxx99
• ISDN Services (BRI/PRI)
• Telstra DOT (also if single Number only)
• Optus Loop

If a submitted Cat-A port has a service attached, the port will be rejected from the loosing carrier and has to be re-submitted as Cat-C port.

Fees for this rejected port will still apply.

Cat-C Port:

If a number has an additional service attached, it will be handled as a Cat-C port and has to be handed in as one.

As mentioned above, if a number has a service attached, it is a Cat-C port and must be raised as Cat-C port.

If a Cat-A port is requested and it turns out to be a Cat-C port, the port will be revoked, and additional charges apply!

Services that define the port as a Cat-C port are amongst others:

• Line Hunt
• ADSL
• Fax Services
• Number blocks/ranges e.g. xxxxxxxx00 - xxxxxxxx99
• ISDN Services (BRI/PRI)
• Telstra DOT (also if single Number only)
• Optus Loop

Special Numbers:

Special numbers are so called 'Business Numbers' like:

• 13
• 1300
• 18
• 1800

any of these numbers must be raised as 'Special Number' port.

To order a number porting, you log into the App portal using your credentials:

Once Logged in go to Customer - Subscribers:

Choose the Subscriber (customer) you want or create a new one:

On the right side choose 'Create Order':

Choose: 

• Category
• Porting

Choose the Price plan, based on the relevant number Category:

If you have e.g. 3 Category A, 2 Special and 2 Cat C numbers, please proceed as below:

• create a separate order for each Category!
• Do NOT enter the required amount into the Quantity field, hit the 'Add' as many as required!
• Finish the order for 1 Category first, then proceed with the next Category if required!

False:

Correct: 

this will apply the required amount correctly:

Once the required amount is chosen, click 'Review' at the bottom:

Category A-Port:

Add the required information for each single number by choosing a Line:

Once the first entry is chosen, a new window opens. 

We will divide the window into 4 Segments:

1. Segment:

In this area you can swap between the different orders

2. Segment:

• Fill out the Identifier and the Activation Date
• check for the correct Service Address and IPND address

3. Segment:

DO NOT change or add anything inside this part

4. Segment:

1. Enter your customers ABN
2. Add the Business Name of your customer, as it appears on the invoice with the losing Provider
3. Add the Business' Account Number from the losing provider, as it appears on the invoice with the losing Provider 
4. Add the Losing Provider Name
5. Add the number you want to port (61xxxxxxxxx Format)
6. Add a description of your port
7. Add a notification email for this port

Please Note: Wrong or not matching information added will lead to the Losing Provider reject the Port!

Once all information is added on all orders save the changes by pressing the tick:

Agree the Terms & Conditions and Place the order: