Web App - Managing Queue Status in 3CX

Modified on Thu, 30 Apr at 11:44 AM

This tutorial guides you through managing queue logins and navigating call panels within the 3CX application.

1. Introduction

You'll learn how to log in and out of queues and access specific call panels to streamline your communication workflow.

Introduction

2. Select Contact Initial G

Select the contact initial "G" to filter and display contacts starting with that letter, simplifying your search.

Select Contact Initial G

3. Log Out from Queue

Click "Logout from Queue" to remove yourself from the selected call queue, pausing incoming calls from that group.

Log Out from Queue

4. Re-select Contact Initial G

Click "G" again to refresh the contact list and prepare for logging back into the queue.

Re-select Contact Initial G

5. Log In to Queue

Click "Login to Queue" to rejoin the call queue, enabling you to receive calls routed to that group.

6. Open Call Panel

Click "Panel" to open the call management interface where you can monitor and control active calls.

Open Call Panel

7. Select Contact Giovanni

Click "Giovanni" within the call panel to view detailed call information and manage interactions for this contact.

Select Contact Giovanni

8. Access Call Options

Click here to open additional call options and settings related to the selected contact or call session.

Access Call Options

9. Choose Silph-Co Sales Queue

Click "Silph-Co Sales" to switch to the sales queue, focusing your call management on this specific team.

Choose Silph-Co Sales Queue

10. Switch to Silph-Co Project Queue

Click "Silph-Co Project" to access the project queue, allowing you to manage calls related to ongoing projects.

Switch to Silph-Co Project Queue

11. Open Additional Call Options

Click here to reveal more call options for further control over your call handling and settings.

Open Additional Call Options

12. Return to Silph-Co Sales Queue

Click "Silph-Co Sales" again to return focus to the sales queue and manage calls within that team.

Return to Silph-Co Sales Queue

You have successfully managed queue logins and accessed call panels in 3CX. Use these steps to efficiently control your call handling and improve team coordination.