Enabling Call Recording for an extension in 3CX

1. Select 3CX Admin Console Settings
2. Click Users in the left-hand tabs
3. Select the user you want to edit to enable call recording for
4. Click the Options tab
5. Find the Call Recording section
6. Choose the option you want to apply to the extension and click save, then done

• Recording off: Calls won't be recorded
• Record all calls: Both internal and external calls will be recorded
• Record External calls only: External calls will be recorded and internal calls will be ignored

You can also control whether other users can access the recordings, and whether the user can delete or start and stop recordings, if you have the correct license to start and stop recordings.