How to Disable a 3CX extension

Disabling an extension is most commonly used when a staff member leaves an organization, but you want to keep their recording, call logs, and activity for a period of time. When disabled the extension will not be able to log on, mark or receive calls.

Step:

1. Log in to your 3CX Phone System Management Console and enter the required information.

2. On 3CX Phone System Management Console. 

1. Click Extensions.

1. Select Extension. 
2. Click Edit. 

1. Click the Options tab.
2. Select Disable Extension. This will allow you to disable the extension
3. Click OK to apply changes.

1. Logout from 3CX Phone System Management Console.